Three skills for the moment a customer is about to leave: the save play, the personal past-due email, the one-question exit interview. Free.
Use when a payment failed or an invoice is past due and you want a personal note, not the processor's robot. Three short emails, subject lines, a reply plan.
Use when a customer just canceled and you want to learn why without a survey. One-question email, the reply if they answer, and a line for your reasons list.
Use when a customer is about to cancel, went quiet, or asked to downgrade, and you need to decide what to say. Says why they are churning and drafts the note.
First release. Three skills for the moment a customer is about to leave: the save play, a personal past-due email sequence, and the one-question exit interview.